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Customer Service

Customer Service Training

Customer service is more than a role, program, or department. Customer service is a philosophy that impacts every aspect of business, and it’s all about exceeding customer expectations. Being effective at customer service means having a positive attitude, knowing how to solve a problem, going above and beyond for the customer, and adding value to each interaction.

Good customer service experiences are the key to loyal customers and building lasting relationships. It all starts with the first impression. Customers aren’t always happy, but effective customer service professionals know how to diffuse a situation and turn a frustrated, disappointed customer into a loyal one.

Whether you need basic skills or you want to prepare for customer service leadership, this customer service training provides tiered courses in processes, skills, and attitudes for a tailored learning experience. We can accommodate any team or group size and offer both in-person and online training, all with a live instructor.

$150 – $550 / Person / Session
*based on number of people

Beginner to Advanced
*all courses can be customized

For Groups Up to 15
*larger groups accommodated with multiple sessions

Virtual or In-person Private Training with a Live Instructor
*no public classes

Whether beginner or advanced, your Customer Service training will be customized for your team, but these are some of the skills we might cover.

Learning Objectives

  • Understanding customer service and customer expectations
  • Who are your customers?
  • Taking ownership
  • Build critical skills to improve customer loyalty and retention
  • How to identify and address customer needs
  • Exploring the customer issues before positioning a solution
  • Resolve typical and challenging customer objections
  • 7 Techniques for managing incensed customers
Carol has always had a passion for helping others in their journey for personal growth. She is a corporate Teacher, Trainer, eLearning Instructor and Program developer with 28 years of experience providing outstanding training for thousands of managers, employees and individuals. Carol is known for her dynamic, motivating and engaging instructional approach.
Michel is an experienced corporate trainer with 20 years of experience and a bachelor’s degree in Business Management. He takes pride in having a unique training style, focusing as much on the ‘What’ and ‘Why’ as it is on the ‘How to’ factor. Michel’s classes showcase real life examples, comparisons, and analogies that all audiences can relate to and benefit from the simplicity of the presented material.

Your customized training can be delivered either online via Zoom or Webex, or we can bring the training to your location. If you don't have a space at your site and would prefer not to attend the training online, we can find a location near you, for example at a hotel conference room or similar location.

Talk to your Tech Touch Training Specialist about your options, and we will find a suitable option that best fits your needs and that of your team.

Absolutely! Whether you attend the training online or at your location, there is a live instructor delivering your class. No video recordings here.

Having a live instructor available so your team can ask questions and get real-time assistance, is the best training model for learning business skills. At Tech Touch, we want you to have the best learning experience possible, so live instruction is a must.

Most of our clients prefer to have class times starting at 9 am and ending at 4 pm, with a 1-hour lunch period.  This is something your Training Specialist will discuss with you based on your needs and availability.

This is one of the biggest reasons Tech Touch offers customized training solutions. Your time is valuable and your team may not be available to leave their work for an entire day. We can offer half-day options and/or break your training sessions up over multiple consecutive or non-consecutive days.

Be sure to discuss your options with your Training Specialist.

Ready to Learn More?

Reach out below to get started on your customized Customer Service training course.

The
Tech Touch
Difference

With decades of experience in corporate training, we’re proven time and again that customized training programs are far more effective than cookie-cutter classes.

We put in the work beforehand to ensure that our programs meet your individual needs and goals with a laser-focus on exactly what you need to get YOUR job done.

At Tech Touch, we operate with integrity and passion. As such, we want to be your trusted training partner, not just a training company delivering a service.

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