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Customer Service

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Need Private Training for Your Group?

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These are the main topics covered in our public Customer Service course.  Private courses can be customized to focus on the skillsets your team requires.

  • Defining what Great Customer Service looks like
  • Customer Generational differences
  • Developing the right Attitude and Skills
  • Developing key Communication Skills
  • Making a great First Impression
  • Reading Body Language
  • Asking Questions and Listening Skills
  • Establishing Rapport and Building Relationships
  • Effective Email Communication
  • Knowing the Importance of a Complaint
  • Recovering a Difficult Customer
  • 10 Key Customer Service techniques

Download Our Brochure for a More Detailed Course Description

This Customer Service Training course is suitable for a wide range of individuals and professionals. Specifically, this course may be beneficial for:

  1. Customer Service Professionals: Those already working in customer service roles can enhance their skills and understanding of the field. This could include frontline staff, customer support representatives, or anyone in a position where they interact directly with customers.

  2. Sales Professionals: Sales professionals often deal with customers and need to handle their queries, issues, and concerns effectively. This training could help them improve their customer handling and relationship building skills.

  3. Managers and Leaders: Those in managerial or leadership roles can gain insights into better managing their teams and understanding the needs and expectations of their customers. They can also develop skills to handle customer complaints and recover difficult customers.

  4. Small Business Owners: Owners of small businesses or start-ups can use this training to understand how to implement excellent customer service in their businesses from the ground up.

  5. Career Switchers: Individuals considering a career in customer service could use this training as an introduction to the skills and attitudes required in the profession.

  6. Teams from non-customer facing departments: Teams from departments that don’t usually face customers directly can also benefit from this course to better understand the customer perspective and improve their interactions with those who are customer-facing in their company.

Remember that in today’s business environment, customer service skills are crucial for virtually all employees, regardless of their specific role, since every interaction – internal or external – involves some form of customer service.

Carol has always had a passion for helping others in their journey for personal growth. She is a corporate Teacher, Trainer, eLearning Instructor and Program developer with 28 years of experience providing outstanding training for thousands of managers, employees and individuals. Carol is known for her dynamic, motivating and engaging instructional approach.
Michel is an experienced corporate trainer with 20 years of experience and a bachelor’s degree in Business Management. He takes pride in having a unique training style, focusing as much on the ‘What’ and ‘Why’ as it is on the ‘How to’ factor. Michel’s classes showcase real life examples, comparisons, and analogies that all audiences can relate to and benefit from the simplicity of the presented material.
Where does the training take place?

Public courses are delivered online via Zoom with a live instructor.

Private courses can be delivered either online via Zoom or Webex, or we can bring the training to your location.

Talk to your Tech Touch Training Specialist about your options, and we will find a suitable option that best fits your needs and that of your team.

Does the training have a live instructor?

Absolutely! Whether you attend the training online or at your location, there is a live instructor delivering your class. No video recordings here.

Having a live instructor available so your team can ask questions and get real-time assistance, is the best training model for learning business skills. At Tech Touch, we want you to have the best learning experience possible, so live instruction is a must.

What are the training times?

Public class times are 8am – 3:30pm Pacific / 10am – 5:30pm Central.

For private courses you can choose any 7.5 hour time slot. Most of our clients prefer to have class times starting at 9 am and ending at 4 pm.

This is something your Training Specialist will discuss with you based on your needs and availability.

All sessions include a 1-hour lunch, and two 15-minute breaks.

Do we have to attend an all-day session, or can they be broken up into smaller sessions?

For public classes, yes.

For private training, this is one of the biggest reasons Tech Touch offers customized training solutions. Your time is valuable and your team may not be available to leave their work for an entire day. We can offer half-day options and/or break your training sessions up over multiple consecutive or non-consecutive days.

Be sure to discuss your options with your Training Specialist.

Testimonials

$150 – $550 / Person / Session
*based on number of people and whether class is public or private

General
*
private courses can be customized

For Groups Up to 15
*larger groups accommodated with multiple sessions

Virtual Public or Private Training with a Live Instructor
*private training offered onsite
for groups of 8 or more

Customer Service Training

Customer service is more than a role, program, or department. Customer service is a philosophy that impacts every aspect of business, and it’s all about exceeding customer expectations. Being effective at customer service means having a positive attitude, knowing how to solve a problem, going above and beyond for the customer, and adding value to each interaction.

Good customer service experiences are the key to loyal customers and building lasting relationships. It all starts with the first impression. Customers aren’t always happy, but effective customer service professionals know how to diffuse a situation and turn a frustrated, disappointed customer into a loyal one.

Whether you need basic skills or you want to prepare for customer service leadership, this customer service training provides tiered courses in processes, skills, and attitudes for a tailored learning experience. We can accommodate any team or group size and offer both in-person and online training, all with a live instructor.

Ready to Learn More?

Reach out below to get started on your customized Customer Service training course.

The
Tech Touch
Difference

With decades of experience in corporate training, we’re proven time and again that customized training programs are far more effective than cookie-cutter classes.

We put in the work beforehand to ensure that our programs meet your individual needs and goals with a laser-focus on exactly what you need to get YOUR job done.

At Tech Touch, we operate with integrity and passion. As such, we want to be your trusted training partner, not just a training company delivering a service.

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