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Microsoft Outlook

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Certified Microsoft Outlook Training

Microsoft Outlook 2019/365 offers unparalleled collaboration and organization tools, including calendars, contacts, and messages. Whether it’s used for personal or business needs, Outlook has an array of personalized organizational capabilities, such as managing messages and appointments, storing names and contact information, and creating to-do lists. The data is easy to access with powerful search and filter features.

If you’re looking for more organization in your personal life or the professional world, Microsoft Outlook 2019/365 training helps you master the email, appointments, tasks, and contacts in a single, streamlined program. We offer courses that cater to all experience levels and group sizes, all with the guidance of a qualified, live instructor. Courses are available online or in person, and choose the appropriate tiered learning experience for your skill level.

Benefits of Training Programs

  • Boost Employee Retention
  • Nurture Growth and Development
  • Build Confidence and Engagement
  • Foster a Sense of Belonging
  • Retain Top Talent
  • Increase Employee Satisfaction

$150 – $550 / Person / Session
*based on number of people

Beginner to Advanced
*all courses can be customized

For Groups Up to 15
*larger groups accommodated with multiple sessions

Virtual or In-person Private Training with a Live Instructor
*no public classes

Whether beginner or advanced, your Microsoft Outlook training will be customized for your team, but these are some of the skills we might cover at each level.


  • Set up multiple email accounts
  • Schedule emails and attachments
  • Organize, sort, and find messages
  • Create meetings and appointments
  • Delegate tasks
  • Move messages between folders
  • Check the word count
  • Customize the ribbon
  • Configure reminders and default times
  • Access Outlook on multiple devices
  • Preview attachments
  • Categorize messages
  • Print calendars
  • Mention contacts in email
  • Use Quick Parts
  • Write professional emails
  • Insert pictures
  • Set a default signature
  • Use groups
  • Create meeting invitations
  • Take meeting notes
  • Work with different printing styles


  • Activate week number settings
  • Set up recurring meetings
  • Work with hyperlinks
  • Add and remove columns
  • Work with notes
  • Use the BCC field
  • Change the background color of a message
  • Create templates
  • Request read receipts
  • Archive messages
  • Create rules
  • Print attachments
  • Assign tasks
  • Export calendars
  • Add and change time zones
  • Appy themes and stationery
  • Attach email messages to other messages
  • Use spelling and grammar check
  • Specify default fonts
  • Set delayed delivery options
  • Encrypt messages
  • Use the smart lookup feature
  • Set permissions
Carol has always had a passion for helping others in their journey for personal growth. She is a corporate Teacher, Trainer, eLearning Instructor and Program developer with 28 years of experience providing outstanding training for thousands of managers, employees and individuals. Carol is known for her dynamic, motivating and engaging instructional approach.
Chris is our most senior MS Office trainer. He brings 30+ years of experience designing, developing, and delivering effective learning solutions to Tech Touch. With his amazing sense of humor, Chris is a very well-liked and a respected trainer. His classes are lively and never dull. Our clients always ask for him to return!
Michel is an experienced corporate trainer with 20 years of experience and a bachelor’s degree in Business Management. He takes pride in having a unique training style, focusing as much on the ‘What’ and ‘Why’ as it is on the ‘How to’ factor. Michel’s classes showcase real life examples, comparisons, and analogies that all audiences can relate to and benefit from the simplicity of the presented material.
What if I have learners that have different skills sets, some beginners and some more advanced?

Your training specialist will assist you with developing a curriculum that will ensure that no one is left behind. Depending on group size, your consultant may suggest delivering multi sessions so that beginning students don’t feel pressured and more advanced learners don’t feel like the pace is too slow.

Because every situation is different, it is best to discuss this with your Tech Touch Training Specialist, who will help you to come up with a plan that is both economical and efficient.

Where does the training take place?

Your customized training can be delivered either online via Zoom or Webex, or we can bring the training to your location. If you don't have a space at your site and would prefer not to attend the training online, we can find a location near you, for example at a hotel conference room or similar location.

Talk to your Tech Touch Training Specialist about your options, and we will find a suitable option that best fits your needs and that of your team.

What version do you teach?

Our team of expert instructors can deliver training in any version, so you will be able to learn on the exact version you are using for your projects.

Most businesses have access to the Microsoft 365 Business plans, which allows staff to download the latest version. The most recent version is what we recommend, as you will have the latest features and capabilities.

Tech Touch instructors keep up-to-date on the latest tools for each program in the Microsoft suite. Because our instructors are Microsoft Certified, they often get access to the latest version of these programs in advance of them being made available to the public, so they have familiarized themselves with the latest tools before you have access to them. Therefore, we are able to deliver your best training experience when you are.

Is the training with a live instructor?

Absolutely! Whether you attend the training online or at your location, there is a live instructor delivering your class. No video recordings here.

Having a live instructor available so your team can ask questions and get real-time assistance, is the best training model for learning programs in the Microsoft Office Suite. At Tech Touch, we want you to have the best learning experience possible, so live instruction is a must.

What are the training times?

Most of our clients prefer to have class times starting at 9 am and ending at 4 pm, with a 1-hour lunch period.  This is something your Training Specialist will discuss with you based on your needs and availability.

Do we have to attend an all-day session, or can they be broken up into smaller sessions?

This is one of the biggest reasons Tech Touch offers customized training solutions. Your time is valuable and your team may not be available to leave their work for an entire day. We can offer half-day options and/or break your training sessions up over multiple consecutive or non-consecutive days.

Be sure to discuss your options with your Training Specialist.

Ready to Learn More?

Reach out below to get started on your customized Microsoft Outlook training course.

Tech Touch

With decades of experience in corporate training, we’re proven time and again that customized training programs are far more effective than cookie-cutter classes.

We put in the work beforehand to ensure that our programs meet your individual needs and goals with a laser-focus on exactly what you need to get YOUR job done.

At Tech Touch, we operate with integrity and passion. As such, we want to be your trusted training partner, not just a training company delivering a service.

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